Automatic Payment Service Agreement

The Australian College of Neonatal Nurse (ACNN) agrees that:

  • This authority will only be used to debit/charge for membership fees as per the monthly or annual option that you selected on joining or renewing your membership from April 2024.
  • Membership fees will be debited/charged on the recurring date that your membership commenced (applies to monthly and annual payments).
  • Monthly and annual payment reminders will be sent by email before the due date for the debit to occur.
  • Should there be any changes to your membership fees, you will be notified by email and the changes updated on the ACNN website.
  • All information provided by you is kept confidential and securely stored on ACNN’s website, managed by, Oncord website and hosting; and by the Credit Card Payment Gateway STRIPE (credit/debit card details are encrypted).
  • We will investigate and deal promptly with any queries, claims or complaints regarding debits/charges and provide a response within 20 business days of receipt.
  • We will cease your recurring payment 1-month after receiving written notification (email) from you of your intention to resign as a member of ACNN.

You agree that:

  • You will ensure that you have sufficient funds or credit available in the nominated account as your fees fall due.
  • You will let us know in writing if the nominated credit/debit card account is altered, transferred or closed.
  • You will update your new credit/debit card details if new card issued (prior to card passing expiry date)
  • You will check with your bank or financial institution that the amounts debited/charged to your nominated account for your ACNN membership fees are correct.
  • If the charging arrangements are stopped by you or your nominated bank or financial institution, you will arrange a suitable alternative payment method with ACNN.
  • You will meet any charges resulting from insufficient funds being in your nominated account on the due date for payment of your fees.

Membership Refunds and Resignation

Refund of Membership Fees

  • Membership fees are not refundable except where there is an administrative error by ACNN or due to legislative requirements.
  • Changes to membership and stopping of automated payments will not be retrospective and will only occur after the member has given written advice and the request is made to the ACNN treasurer and/or Memberships Secretary.
  • It is the responsibility of the financial member to advise ACNN in writing of any changes to their employment (e.g., retired, no longer working within neonatal nursing, clinical care or research) and therefore no longer meet the membership requirements to be a member of ACNN.
  • ACNN will consider requests for refunds from members who paid an annual subscription (not a monthly subscription), where exceptional circumstances exist. The requested refund will only be the prospective portion remaining of the annual subscription. In these instances, approval of the requested refund will be at the discretion of the ACNN Executive.
  • Any approved refunds of membership contributions will be made via direct deposit or refund via the credit card payment gateway if able. ACNN will make every attempt to process such payments without unreasonable delay.

Resignation of Membership

  • A financial member of ACNN can at any time resign their membership by requesting a cessation of their membership fees.
  • Requests for resigning membership may include, but are not limited to financial hardship, extended overseas stay, or changes in work arrangements and not currently working within the neonatal field.
  • A request for resignation of membership must be done in writing and must be addressed to the ACNN Treasurer/Secretary/Memberships Secretary. Resignation of membership will not be retrospective and will only occur after the request is made.
  • Once a financial member’s request for resignation is actioned, they will be considered a non-member and if wishing to rejoin in the future will need to reapply for membership by completing an application and paying the joining fee and membership subscription fee.