Membership changes
- If you would like to change your subscription from monthly to annual, or vice versa, please contact the Memberships Secretary: memberships@acnn.org.au
- If you are experiencing financial hardship, there is also the option to temporarily suspend your payments, for more details please contact the Memberships Secretary: memberships@acnn.org.au
Membership Inquiries: For all inquiries, please contact the Memberships Secretary: memberships@acnn.org.au
Membership Cancellations
- If you have a current membership and your circumstances change and you would like to cancel your membership, please contact the Memberships Secretary: memberships@acnn.org.au
- Please note refund requests will incur the payment processing fee imposed by our payment processing company STRIPE (1.7% of payment + 30 cents) in accordnace with the ACNN - Automatic Payment Service Agreement
- Please allow upto 72hours for cancellation requests
Updating Card details for recurring payments
To update your credit or debit card details please follow the instructions below. If you have any issues or need assistance please contact the Memberships Secretary: memberships@acnn.org.au
- Login to the members area
- Scroll down to the bottom of the page, in the blue section you will find ‘Update Details’ as shown below
3. Once in ‘Update Details’ select ‘Purchase History’ which is displayed top right hand side of your profile page
4. Your ‘Purchase History’ will open and on the left-hand side of the page you will find an ‘Update Card’ button, please click this and follow the prompts to enter new card details, then save.